Privacy Policy

1. Who is the data controller?

The data controller responsible for your personal data on this website is Kelmendi, operating the wholesale food distribution business at the address below.

Kelmendi Stuttgart GmbH
In Laisen 34
72766 Reutlingen
Germany
Email: [email protected]
Phone: 07121 - 4924231

2. What personal data do we collect?

Depending on how you use our website and services, we may collect the following categories of personal data:

• Identity and contact details (for example name, company name, email address, phone number, billing and delivery address).
• Account and B2B registration information when you apply for or maintain a wholesale customer account.
• Order and transaction details, including products ordered, payment status, delivery information, and communication related to your orders.
• Technical data such as IP address, browser type, device information, and pages visited when you use our website.
• Messages and enquiries you send us through contact forms, email, or phone.
• Cookie and similar technology data as described in the cookies section below.

3. How do we use the personal data we collect?

We use your personal data to:

• Provide and manage your B2B wholesale account and online ordering.
• Process, fulfil, and deliver your orders and handle returns or support requests.
• Communicate with you about orders, account matters, product availability, and customer service.
• Improve our website, product range, and customer experience.
• Comply with legal, tax, and accounting obligations.
• Protect our website, business, and customers against fraud, misuse, or security incidents.

We do not sell your personal data to third parties.

4. What is our legal basis for processing your personal data

Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

• Performance of a contract — when processing is necessary to provide our wholesale services, process orders, or manage your account.
• Legitimate interests — for example to operate and secure our website, prevent fraud, and improve our services, where those interests are not overridden by your rights.
• Legal obligation — where we must retain or disclose data to comply with applicable law, including tax and commercial record-keeping requirements.
• Consent — where required, for example for certain non-essential cookies or marketing communications. You may withdraw consent at any time.

5. Who do we share your personal data with?

We may share personal data only where necessary and with appropriate safeguards, including with:

• Service providers who help us operate our website, hosting, email delivery, payment processing, logistics, and IT support.
• Delivery partners and carriers to fulfil your orders.
• Professional advisers such as accountants or legal counsel where required.
• Public authorities or regulators when we are legally required to do so.

Where processors handle data on our behalf, we require them to protect your information and use it only for the agreed purposes.

6. How long do we keep your personal data?

We retain personal data only for as long as necessary for the purposes described in this policy, including:

• Account and order data for the duration of our business relationship and for statutory retention periods thereafter (typically up to 10 years for commercial and tax records under German law, where applicable).
• Enquiry and support correspondence for a reasonable period to handle follow-up requests.
• Technical and security logs for a limited period necessary for security and troubleshooting.

When data is no longer required, we delete or anonymise it securely.

7. Your rights

If you are in the European Economic Area or UK, you may have the following rights in relation to your personal data:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to request correction of inaccurate or incomplete data.
• Erasure — to request deletion of your data in certain circumstances.
• Restriction — to request that we limit how we use your data in certain cases.
• Portability — to receive your data in a structured, commonly used format where applicable.
• Objection — to object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent.

To exercise your rights, contact us at [email protected]You also have the right to lodge a complaint with your local data protection supervisory authority.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, and understand how visitors use the site.

Essential cookies are required for features such as shopping cart, account login, and security. Additional cookies may be used for analytics or performance, subject to your consent where required by law.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website or shop functions.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and keep your account credentials confidential.

10. International transfers

Your data is primarily processed within the European Economic Area. If we transfer data to service providers outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, in line with applicable data protection law.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be published on this page with an updated “Last updated” date.

12. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or using the contact details in section 1.